Emirates is one of the two flag carriers of the United Arab Emirates. Based in Garhoud, Dubai, the airline is a subsidiary of The Emirates Group, which is owned by the government of Dubai’s Investment Corporation of Dubai. It is the largest airline in the Middle East operating more than 3,600 flights per week. Emirates is currently hiring for the position of Customer Sales and Service Agent. Below, you will find detailed information about the job role and responsibilities, age limit, educational qualifications, job location, salary (CTC), number of openings, and other relevant details regarding this hiring opportunity.
Job Role: Customer Sales and Service Agent.
Job Location: The job location for aspirants will be Mumbai as it has a onsite work style.
Job Type: It’s a full-time job. Candidates will be working for a fixed/permanent tenure or period.
Role & Responsibilities: The job role and responsibilities for an Customer Sales and Service Agent at Emirates are mentioned below
- Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.
- Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.
- Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
- Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
- Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
Skills Required: The right skills are very crucial for success in any role. The essential skills that are required for this post are mentioned below.
- Excellent interpersonal, telephone and customer service skills
- Ability to work independently
- Ability to work in shifts and manage a busy sales team environment
- Knowledge of MS Suite
- Knowledge of contact center and airline industry procedures and methodology.
Qualification: The educational qualification details required for this position are detailed below.
- Customer Sales and Service Agent: {12th pass or a bachelor’s degree in any stream with minimum one year of experience}.
Minimum Age: Candidates must be at least 18 years old. Applicants under this age will not be considered for this role. Please note that there is no specified upper age limit mentioned for this role.
Salary/CTC: For the Customer Sales and Service Agent job, the approximate CTC/salary of an aspirant will be 3.4 LPA, which will be around Rs 28,300 per month. (Note: Salaries mentioned are based on data from Glassdoor, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities.
Selection Process/Criteria: The selection process begins with candidates completing an online application form. Upon successful submission, candidates will receive a confirmation email. Shortlisted applicants, evaluated based on their age, CV, qualifications, and portfolio, will be invited via email to participate in an online assessment test. Those who pass the assessment will be notified through their registered mobile number or email for a virtual interview. Successful completion of both the assessment test and the virtual interview will lead to selection for the specific job role. Please note that this entire process may take up to a month to complete.
How to Fill Out the Out the Form: Applicants who are interested in the role of Customer Sales and Service Agent in the Emirates job should apply online using the link provided below.
Submit your Application Online Here
Candidates must apply online for this opportunity. After submitting the application form, candidates should await communication from HR. The official HR team will notify you via your registered email address if you have been shortlisted.
Fee/Charge: If any recruiter or HR representative asks you to pay a fee or any amount of money in exchange for a job, do not proceed with the payment. Legitimate private sector jobs do not require any fees or charges.
Deadline for Form Submission: The approximate deadline for applying to the Emirate’s Customer Sales and Service Agent position for this role is October 7, 2024, based on their release date. In the private sector, specific closing dates are not always provided by companies. Generally, job postings remain open for about a month; however, in some cases, they may close within hours due to a high volume of applications.
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Conclusion: We have provided all the essential details regarding the Emirates position for an Customer Sales and Service Agent. If you meet the qualifications and are interested in this opportunity, we encourage you to apply before the deadline.