American Express is Hiring an Technical Support Specialist
American Express Global Business Travel is the World’s leading B2B travel platform, providing software and services to manage travel, expenses and meetings and events for companies for all sizes. Founded by Paul Abbott, American Express is currently hiring for the position of Technical Support Specialist. Below, you will find detailed information about the job role and responsibilities, age limit, educational qualifications, job location, salary (CTC), number of openings, and other relevant details regarding this hiring opportunity.
Job Role: Technical Support Specialist
Job Location: Aspirants will be working from home as it has a virtual or remote work style.
Job Type: It’s a full-time job. Candidates will be working for a fixed/permanent tenure or period.
Role & Responsibilities: The job role and responsibilities for an technical support specialist at American Express (Work From Home) are mentioned below
- Provide second level application support for GBT applications including travel counselor servicing applications and corporate applications
- Manage the level of incidents across the full range of supported services
- Respond to critical incidents application issues as per defined protocols
- Join critical incident bridges and triage issues to deliver or drive resolution
- Monitor various tickets queues globally to ensure tickets have not breached
- Responding promptly to application alerts and issues
- Author knowledge articles related to applications and new found issues
- Perform issue severity assessment quickly based on impact to the business and prioritize or de-prioritize accordingly
- Installation and configure all applications for travel counselor servicing applications and corporate applications
- Participates to support efficient handover of new products
- Report production impact details to the management
- Adhere to standards and processes for incident management and resolution
- Ensure compliance with GBT policies and procedures.
Skills Required: The right skills are very crucial for success in any role. The essential skills that are required for this post are mentioned below.
- Customer and client focused
- Fluent in speaking English
- Good communication skills
- Expert problem solving skills
- Proficient in English language
- Flexible to work in shifts
- Self starter, quick learner with ability and zeal to learn new skills and quickly adapt to changing environment and work with little guidance
- Strong MS Office skills
- Good understanding of networking.
Qualification: The educational qualification details required for this position are detailed below.
- Technical Support Specialist: {a bachelor’s degree in science or engineering stream}.
Minimum Age: Candidates must be at least 18 years old. Applicants under this age will not be considered for this role. Please note that there is no specified upper age limit mentioned for this role.
Salary/CTC: For the technical support specialist job, the approximate CTC/salary of an aspirant will be 4.7 LPA, which will be around Rs 39,160 per month. (Note: Salaries mentioned are based on data from Glassdoor, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities.
Selection Process/Criteria: The selection process begins with candidates completing an online application form. Upon successful submission, candidates will receive a confirmation email. Shortlisted applicants, evaluated based on their age, CV, qualifications, and portfolio, will be invited via email to participate in an online assessment test. Those who pass the assessment will be notified through their registered mobile number or email for a virtual interview. Successful completion of both the assessment test and the virtual interview will lead to selection for the specific job role. Please note that this entire process may take up to a month to complete.
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How to Fill Out the Out the Form: Applicants who are interested in the role of Technical Support Specialist in the American Express Work From Home job should apply online using the link provided below.
Submit your Application Online Here
Candidates must apply online for this opportunity. After submitting the application form, candidates should await communication from HR. The official HR team will notify you via your registered email address if you have been shortlisted.
Fee/Charge: If any recruiter or HR representative asks you to pay a fee or any amount of money in exchange for a job, do not proceed with the payment. Legitimate private sector jobs do not require any fees or charges.
Deadline for Form Submission: The approximate deadline for applying to the American Express Work From Home position for this role is August 24, 2024, based on their release date. In the private sector, specific closing dates are not always provided by companies. Generally, job postings remain open for about a month; however, in some cases, they may close within hours due to a high volume of applications.
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Conclusion: We have provided all the essential details regarding the American Express Work From Home position for an Technical Support Specialist. If you meet the qualifications and are interested in this opportunity, we encourage you to apply before the deadline. This role offers the flexibility of remote work while being part of a reputable company. Stay proactive, and best of luck with your application.